Terms, refunds and privacy
Last updated 4 October 2026
The short version
- Happiness Soul is a reflective creative practice. It is not therapy, counselling or an emergency service.
- One session is ₹499 for 60 minutes, online.
- You can move your session once, free, up to 24 hours before it starts.
- Payments are not refunded if you cancel, if you miss the session or once it has taken place.
- If we cancel, or we find before your session that we are not the right support for you, you get a full refund.
- Your answers are private. Only the Happiness Soul team reads them and we never sell your data.
About Happiness Soul
Happiness Soul is run by Ankita Sinha from Bengaluru, India. Sessions are hosted by Ankita or a member of the Happiness Soul team. By booking, you agree to these terms.
What this is
Sessions are a reflective creative practice. You can talk, follow a simple creative prompt or do both. We do not diagnose, treat or give medical, psychological or legal advice. A session does not replace care from a doctor, psychologist or counsellor.
Who it is for
Adults aged 18 and over.
If you are in crisis
We are not an emergency service and we do not watch messages around the clock. If you are in danger, call your local emergency number or find a free helpline in your country. In India, call Tele-MANAS on 14416 or emergency services on 112.
Sessions and payment
Price
₹499 for one 60-minute session, paid in Indian rupees through Razorpay. There is no package or subscription. If you pay from outside India, your bank may add its own charges.
Booking
After you pay, you tell us times that suit you. We email you within 24 hours to confirm one time, with your video link.
How sessions are delivered
Online, by video call. Nothing is posted to you. You need a quiet space and a steady internet connection.
Joining late
If you join late, the session still ends at the planned time. If you have not joined within 15 minutes, it counts as a missed session.
Recording
We do not record sessions. Please do not record them either.
Ending a session early
We may pause or end a session if someone is abusive, or if it does not feel safe to continue. If that happens because of something on our side, we will offer a new time.
Cancellations and refunds
Each session is prepared for you and the time is kept for you alone, so most payments are not refundable. Here is exactly what happens in each case.
| If | What happens |
|---|---|
| You ask to move your session 24 hours or more before it starts | We move it once, free. |
| You ask to move it a second time, or less than 24 hours before | It cannot be moved and counts as used. No refund. |
| You cancel | No refund. If it is 24 hours or more before, you can move it once instead. |
| You miss the session, or join more than 15 minutes late | No refund. |
| The session has taken place | No refund. This includes when, during or after a session, we suggest you also speak with a qualified professional. |
| We cancel, or cannot hold your session | Full refund, or a new time if you prefer. |
| Before your session, your answers show you need clinical or crisis support that we cannot offer | Full refund, and we point you to the right help. |
| A call drops because of a problem on our side | We finish the session or book a new time, free. |
| You were charged twice, or money left your account for a failed payment | Full refund of the extra amount. |
How refunds are paid
To the original payment method, through Razorpay. We start the refund within 3 working days of agreeing it. Banks usually take a further 5 to 7 working days.
To ask about a refund or a change
Email happinessoul.space@gmail.com with your name, the phone number you booked with and the date you paid.
Privacy
We follow India's Digital Personal Data Protection Act, 2023. In short, we collect only what we need to hold your session, keep it private and delete it when we no longer need it.
What we collect
- Your answers in the form, and your name, email and phone number
- The times you choose for your session
- Feedback, if you choose to give it
Payments are handled by Razorpay. We never see your card, bank or UPI details.
Why
To prepare and hold your session, contact you about it and show you the right support if your answers suggest you may need it.
Where it is kept and who sees it
In a private Google Sheet and email account used only by Happiness Soul, and in Razorpay for payments. Only the Happiness Soul team can open them. If another practitioner joins your session, they see only what they need. We never sell your data or use it for advertising.
Website analytics
We use Google Analytics to count visits and button taps, which sets cookies in your browser. It never receives your name, contact details or answers.
How long we keep it
We delete your answers 12 months after your last session. Payment records are kept for as long as Indian tax law requires.
Your rights
You can ask to see, correct or delete what you shared, or withdraw your consent, at any time. Email happinessoul.space@gmail.com and we will reply within 7 days. For a complaint, write to Ankita Sinha at the same address.
Contact
Email happinessoul.space@gmail.com
Instagram @happinessoul.space
Bengaluru, Karnataka, India. All sessions are online.
We reply within 2 working days. This inbox is not for emergencies.
Changes and law
We may update these terms. The date at the top always shows the latest version, and the version in place when you paid applies to your booking. If something goes wrong on our side, the most we are responsible for is the amount you paid for that session. These terms follow Indian law and the courts of Bengaluru.